Introducing High Valley Transit
Public Transit, reimagined.

Introducing Micro, powered by High Valley Transit

High Valley Transit is excited to introduce Micro – the most efficient way to get around Jeremy Ranch and the Silver Springs area. You can book rides right from the app and get picked up at a convenient nearby corner in one of our custom branded minivans. Want to check whether an address is in our Micro zone? Click here.

This is just the beginning of improvements to come. Learn more here.

How to Ride

Service

Hours: 5am-1am, 7 days a week

Price: FREE!

Accounts

How to create an account:

  1. Search “High Valley Transit” in the App Store or Google Play store and tap the download icon.
  2. Open the app, press Get Started, and enter your personal info.

Booking

How to book a Micro ride:
  1. Create an account. 
  2. Book a ride. Enter your pickup and dropoff addresses and choose the ride option that works for you.
  3. Meet your driver. Check the app to find out exactly where to meet the vehicle, which may be a short walk from the address you gave us.
Micro Contact Information

Questions? Get in touch:

Email: hi@highvalleytransit.org

Phone: (435) 246-1538

High Valley Transit's

COVID-19 Safety Measures

A graphic encouraging mask use with the slogan "Protect our People"

Face masks required

Everyone on board is required to wear a face mask or face covering. Passengers not wearing a face mask may be refused service.

Wellness checks

In-app wellness checks help make sure passengers and drivers are symptom-free and ready to ride before they get going. Please stay home if you have either been diagnosed with COVID-19, think you're exhibiting symptoms, or have been in contact with someone who has recently tested positive.

Limited vehicle capacity

Vehicle capacity is limited in accordance with social distancing guidelines. Additionally, in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles.

Regular vehicle cleaning

Vehicles are being professionally cleaned regularly and we've provided drivers with cleaning supplies in order to perform frequent and thorough wipedowns of the vehicle interior, with extra focus on common surfaces and high-contact areas. They're also equipped with plastic partitions between drivers and riders.

Micro FAQ

Micro is short for microtransit. It’s a fancy word for the concept of on-demand transit, which means booking rides minutes before you’re ready to travel and riding in a smaller vehicle (like a minivan). It’s basically a minibus that takes you where you want, when you want. Micro operates in Summit County. To check whether an address is in the Micro zone, click here.

Of course — give us a ring at (435) 246-1538 and we’ll give you a hand over the phone.

The more the merrier! Well, kinda. You can bring up to 3 additional passengers. Just make sure to mark them as +1s when you book your ride by tapping the + sign next to the word Passengers in the middle of your screen.

Our tech pairs riders heading in the same direction, meaning passengers might be getting picked up and dropped off throughout your ride. In order to keep things moving as quickly and efficiently as possible, we usually ask you to meet us at a nearby corner instead of right outside the address you entered — that way, the driver doesn’t have to make any detours that could slow things down. If you have any mobility impairments and need to get picked up right outside your door, please give us a call and we’ll update your account accordingly.

After you book a ride, the app will display your pickup spot — we’ll either give you the address or business name at your pickup spot to help you find it. Either way, there will always be a dotted line to show you how to get there!

It happens to the best of us. But don’t let it become a bad habit — if you fail to board your ride multiple times, you may be suspended from the Micro service.

We hope this never ever happens. But if it does, you can re-book directly in your app, and then send an email explaining what happened to hi@highvalleytransit.org.

All vehicles are branded with High Valley Transit’s logo and colors, so not only do they look amazing, but they should also be easy to spot.

Yes! Please let us know you need a WAV when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair toggle to turn it on.

Once you start a ride, the destination can’t be changed. But if you haven’t boarded yet, simply cancel your ride and re-book with your new destination.

We love a good fave. Tap the Favorites tab in the app menu, then tap Set Home Address or Set Work Address and type in the address of your preferred location.

Feel free to fill out the feedback screen in the app after your ride.

Open the app and select Get Started. In the password box, select Forgot your password? and follow the prompts.

High Valley Transit Micro

General Policies

Zero Tolerance Policy

High Valley Transit has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the High Valley Transit service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the High Valley Transit app or email us at hi@highvalleytransit.org to report the issue.

Cigarette Policy

Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

Eating/drinking Policy

We know that you’re on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. Drinking alcohol and carrying open containers of alcohol in our vehicles is not allowed.

Phone call policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Pet Policy

Service animals are welcome to ride in High Valley Transit vehicles without restrictions. Other dogs and cats must be in an airline-approved carrier in order to ride with High Valley Transit and be able to be carried on the rider’s lap or underneath the rider’s seat/seat in front. And while we don’t judge the pet ferret you absolutely had to have, we’d prefer if you left it at home.

Age Policy

Anyone can ride but children under the age of 10 can must be accompanied by a parent or guardian.

Luggage/strollers Policy

High Valley Transit vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag. All Micro vehicles are equipped with bike racks for up to 4 bikes - 1 per rider.

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